What happens when a leader tells a lie? More specifically, what happens when team members learn that the leader lied to them? I am not referring to incidents in which it seems that the leader misspoke based upon misinformation, but to incidents in which it seems that the leader deliberately chose to make an untrue… Continue reading When a Leader Lies
The bystander effect is a phenomenon that we discuss in the latter part of the APL seminar: A bystander observer is less likely to help someone in need when that observer perceives that there are numerous other people who are also aware of the need. The burden to take action is spread across a number… Continue reading Team Members Standing-By
Military organizations are known for using a command-and-control approach to leadership: Orders are communicated dryly and are carried out without a question being asked in reply—and certainly without a discussion being held. In one of my consultations, a soldier was discussing with me the difficulties he faces with his commanding officer. As I expected, the… Continue reading Command-and-Control . . . and Compassion?
Everyone knows this truth: Not all people who hold executive positions are good leaders. Experience has taught me a sharper truth: Most of the people holding executive positions are poor leaders. Haven’t you worked in an organization in which employees routinely spoke in a derogatory manner about the boss? “He’s an idiot.” “You can’t believe… Continue reading Looking in Other Directions
Recently, a leader was telling me about his morning routine. When he arrives in his office suite, he pours a cup of coffee and then drinks it slowly, as he walks around the suite, greeting his team members and chatting with them. Mostly, the chats are about non-work topics–socializing before the work begins. He talks… Continue reading Morning Coffee
You may have heard of servant leadership. It’s the notion that people will follow someone who chooses to serve them. Throughout human history and in present times, the role of servant has been seen as an inferior role of obligation. Naturally, a person prefers to be the one who is served. Certainly, we expect that… Continue reading Following the . . . Servant?
In the APL seminar, we cover the realities of reinforcement, including schedules of reinforcement. I make the point that predictable reinforcement is less effective because it is anticipated and is expected to occur as a matter of routine. I once listened as a woman told me about her experience working in a company that had… Continue reading You Can’t Take It Back